Frequently Asked Questions

AudiStream is an online service from AUDI AG. Select a program and get exclusive insights into selected production locations, conveniently from anywhere in the world. Experience our factories live and receive information on many other exciting topics related to the Audi brand.

If we were unable to answer your question here, please contact our AudiStream team.

Please email us at audi.stream@audi.de and we will get back to you as soon as possible.

No, AudiStream is a free service from AUDI AG. The only cost applicable are potential charges by your internet provider, depending on your contract terms.

A live stream session on average lasts approximately 20 minutes.

The duration may vary slightly depending on the group size and the number of questions asked.

Your data will be handled responsibly in accordance with the General Data Protection Regulation (GDPR) applicable in the European Union. Personal data will be deleted without explicit consent after the end of a live stream session or we will provide feedback to you on this matter. For more detailed information on data processing, data evaluation and our cookie policy, please refer to our Data Protection Information and Terms of Use.

Yes, we have an AudiStream netiquette for communication during a live stream session:

  1. Please keep in mind that there is a person at the other end of the connection. Therefore, please ask questions and make comments in a manner which you would approve of if they were addressed to you.
  2. Please note that although you can see the guide, for data protection reasons the guide cannot see you or any other participants. Your questions and comments should therefore be formulated in such a manner that allows the guide to clearly understand them without seeing you.
  3. Please take into account that other participants may join the live stream session. Your questions and comments should therefore be directly related to the chosen live stream program.
  4. Despite their great level of expertise, our guides may not be able to answer all questions. Therefore, we ask for your understanding if we have to research your particular question, are unable to answer your question immediately or have to refer you to someone who can provide a suitable answer.

Yes, you can ask questions during a live stream session via chat function.

AudiStream is suitable for desktop PC/Macintosh, laptop and corresponding sound output devices. To use AudiStream in the best possible way, we recommend a wired internet access with a bandwidth of at least 5 MBit/s. Various browsers request access to an internal camera by default. Please do not worry in this case, AudiStream does not access your camera at any time and does not process any incoming image signals.

If the connection is interrupted, you can log in again for the duration of the live stream session with your personal live ticket number. This also applies when changing the connection or device you are using.

Problem: I am unable to join the live stream session, although it should already have started
Solution: Please be patient, the guide will start the live stream session for all participants at the same time.

Problem: I can’t hear anything.
Solution: Please make sure your speakers are activated. Check the loudspeaker symbol at the bottom right of the screen of the player window. If you still cannot hear anything, please check the volume control of the device.

Problem: The picture keeps freezing.
Solution: Please check your internet connection. We recommend wired internet access with a bandwidth of at least 5 mbit/s.

Problem: Picture and sound are out of sync.
Solution: Please check your internet connection. We recommend wired internet access with a bandwidth of at least 5 mbit/s.

If we were unable to solve your problem here, please contact audi.stream@audi.de for further assistance.

Book a Live Tour

You'll be there when we fly over Audi locations, immerse yourself in our design world, and see how our bodies are built and painted. You will experience state-of-the-art robotics in assembly or many perspectives with Vorsprung durch Technik but also a time travel through our diverse automotive history. The trailers give you an insight into our programs.

All guided site visits take place in groups of at least 10 people. For 25 minutes, we will guide you exclusively through one of our programmes and interact with you directly.

You can register your group now and make an arrangement with us.

We are already looking forward to welcoming you! There will be a registration tool available at the end of January 2023. Until then, please feel free to send us an email at 
audi.stream@audi.de.