Frequently Asked Questions

AudiStream is an online service provided by AUDI AG. Depending on the program you select, you can gain exclusive insights into individual production sites - conveniently from anywhere online. Experience our plants live and receive information on many other exciting topics related to the Audi brand.

If we cannot answer your question here, please contact our AudiStream team. Please email us at audi.stream@audi.de and we will get back to you as soon as possible.

AudiStream is a free service from AUDI AG; you do not need to enter into any obligations to use it. You may be charged for your Internet access, depending on your chosen provider.

Live stream sessions last about 25 minutes on average. Depending on the size of your group and the number of questions asked, the duration may vary slightly.

Your data will be handled responsibly in accordance with the General Data Protection Regulation (GDPR) applicable in the European Union. Personal data is deleted without explicit consent after the end of a live stream session or upon submission of feedback. For more detailed information on how we process and evaluate your data and our cookie policy, please refer to our Privacy Policy and Terms of Use.

Yes, we have an AudiStream netiquette for communication during a live stream session:

1. Please bear in mind that another human is on the other end of the connection. Therefore, please formulate your questions and comments in the way you would like to be addressed.
2. Please note that although you may be able to see the guide, the guide cannot see you and any other participants for data protection reasons. Therefore, your questions and comments should be worded to be clear and understandable, even without visual aids.
3. Please note that other participants may participate in a live stream session. Therefore, your questions and comments should be directly related to the selected live stream.
4. Despite their high level of expertise, our guides may not be able to answer every question. Please understand if we cannot answer a question immediately and have to research the answer or refer you to a competent authority.

Yes, you can ask questions during a live stream session via chat function.

AudiStream is suitable for desktop PCs / iMacs, laptops, smartphones, or tablets. To best use AudiStream, we recommend wired Internet access with a bandwidth of at least 5 Mbit/s. Various browsers request access to an internal camera by default. In this case, please don’t worry - AudiStream never accesses your camera or processes incoming image signals.

If the connection is lost, you can log in again at any time for the duration of the live stream session using the link provided to you. This also applies to a change of connection type or device.

Problem: I can’t enter my live stream session even though it is supposed to have already begun.
Solution: Please wait a moment; a guide will start the live-stream session for all participants at the same time.

Problem: I can’t hear anything.
Solution: Please make sure your speakers are activated. Check the loudspeaker icon at the bottom right-hand corner of the player window. If you still do not hear anything, please check the speaker controls on your device.

Problem: The picture keeps freezing.
Solution: Please check your internet connection. We recommend wired internet access with a bandwidth of at least 5 Mbit/s.

Problem: Picture and sound are out of sync.
Solution: Please check your internet connection. We recommend wired internet access with a bandwidth of at least 5 Mbit/s.

Please contact for further assistance: audi.stream@audi.de